Small and medium-sized businesses are using social networks to win new customers more successfully than larger firms. A recent survey from global workspace provider Regus earlier this year has shown that 42% of UK SMEs are winning new business using social media compared to 35% of firms with 250+ employees.
This isn’t surprising as many local businesses will know their customers by face if not name and so the extension to social media is more natural. On a personal level I enjoy reading quick updates from local businesses – particularly the ones I’d recommend to friends & family. I’m not sure I’m interested in receiving updates from the local Tesco or Sainsbury’s and in any event large businesses use ‘mass media’ (that’s TV and national papers) to communicate their ‘updates’.
The opportunity for local business to leverage social & digital media is significant but to get the most of it takes a certain level of investment in time, understanding and commitment. It’s clear however that for those businesses that do invest the rewards are there for the taking.


